This policy explains how Dry Coast Restoration ("we," "us") collects, uses and shares information when you visit this website, call our phone number or send a request through our forms.
What we do
Dry Coast Restoration is a referral service. We connect homeowners with independent, local restoration companies ("providers"). We do not perform restoration work ourselves.
Information we collect
- Information you give us in a form: your name, phone number, ZIP code, the service you need and any description you choose to provide.
- Call information: when you call our number, our phone service provider (Twilio) records details such as your phone number, the date, time and length of the call, and which provider the call was connected to.
- Website usage information: we use privacy-focused analytics to understand how visitors use the site, such as pages viewed, referring site, approximate location (country or region), browser and device type. We use Cloudflare Web Analytics, which does not use cookies and does not track you across other websites.
How we use information
- To connect you with a participating provider who can help with your request
- To confirm that referrals and calls were delivered to providers, including for billing between us and providers
- To prevent spam and abuse of our forms
- To understand and improve how the website works
- To comply with legal obligations
How we share information
- With participating providers. When you send a request or call, we share your contact details and request information with one or more independent providers that serve your area so they can contact you. Providers may pay us for referrals. Each provider handles your information under its own practices.
- With service providers that help us operate, such as Cloudflare (website hosting and analytics), Resend (email delivery) and Twilio (phone calls), only as needed to run the service.
- When required by law, or to protect our rights, users or the public.
We do not sell your information to data brokers or advertisers.
Phone calls and messages
By sending a request, you agree that a participating provider may contact you by phone about your request. [IF CALLS ARE RECORDED, OR IF TEXT MESSAGES WILL BE SENT, DESCRIBE THAT HERE AND CONFIRM CONSENT REQUIREMENTS BEFORE LAUNCH.]
How long we keep information
We keep request and call records for as long as needed to provide the service, keep business records and meet legal obligations, typically [RETENTION PERIOD].
Your choices
You can ask us to access, correct or delete the information we hold about you, or to stop sharing new requests with providers, by contacting us at drycoast@gmail.com. Information already shared with a provider is held by that provider; contact them directly as well.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The effective date at the top shows when it last changed.
Contact
Dry Coast Restoration, drycoast@gmail.com